Senior Business System Analyst

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a Senior Business Systems Analyst to join our Revenue Operations team in Burnaby
, Calgary
, Toronto
, or remote locations
.

The GTM Applications Systems team has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, Customer Success, Finance, and Business Operations teams and functions. We drive data that empowers business insights and critical decision-making, while accelerating these teams through operational efficiency across the customer lifecycle. Our tech stack includes not only Salesforce, but also Zoominfo, Gong, Salesloft, Chili Piper, Churnzero and more!

As part of the GTM Applications Systems team, you will play a critical role in driving operational excellence and fueling Clio’s rapid growth. The team is responsible for managing and optimizing the various aspects of the customer life cycle: including top of funnel, sales, customer success and support. Their work not only underpins the success of the GTM strategy but also contributes to the company's broader goals of growth, customer satisfaction, and financial health.

We aren’t looking for just any traditional Business Analyst to join this team. We’re looking for an experienced professional with deep Salesforce expertise who will play a vital role in setting our company’s overall systems strategy; someone who thrives in a rapid‑growth, high‑velocity environment, and someone who lives and breathes our core values. We’re looking for an impact player! If you’re passionate about solving complex problems, designing and implementing creative and scalable solutions, and constantly seeking innovation, this could be the perfect role for you!

• Supporting the implementation, configuration, support, maintenance, and improvement of our Salesforce platform and integrations with other business systems.
• Consulting with stakeholders across a variety of departments to gather and analyze requirements and assess business needs.
• Turning complex business requirements into robust, intelligent, and scalable solutions.
• Collaborating with a wider team of System Administrators and Developers to deliver solutions that delight our users, scale to meet the growing needs of the business, and integrate seamlessly with existing workflows.
• Working cross‑functionally with several teams, including Revenue Operations, Sales Operations, Product, Engineering and Finance to deliver on strategic initiatives and support their respective goals and functions.
• Fostering improved processes by identifying areas for improvement, optimization and scalability.
• Providing and cultivating a positive support experience to all GTM applications end users.
• Keeping up to date with Salesforce and other system releases and best practices to inform and recommend system improvements.
• Documenting system configuration and administrative processes, developing process flows, SOPs and other documentation.
• Performing quality assurance testing and monitoring data quality and integrity.
• Supporting user acceptance testing and deployment/release plans.
• Managing incoming requests, tickets and escalations.
• Other duties as required.

• Post‑secondary education in Computer Science, Information Systems, Business Administration, or relevant discipline.
• Experience in a high‑growth B2B SaaS company.
• 3+ years of Salesforce administration experience.
• 5+ years experience as a Business Systems Analyst or similar role.
• Proven business and technical acumen to translate business requirements into functional system designs.
• Excellent consultative questioning and listening skills to fully understand requirements and pain points.
• Natural curiosity and drive to improve with a willingness to share your knowledge.
• Meticulous organization and task‑driven nature.
• Keen attention to detail and strong sense of ownership.
• Ability to consult and work with stakeholders to gather business requirements and scope for additional clarity when required.
• Excellent written…