Solutions Analyst

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Reporting to the Team Lead, Integrations & Development within the Enterprise Applications team, this position is part of a geographically dispersed team of Solutions Analysts. It is a hybrid role that can be filled in any of our offices across Canada.

Job Overview We are seeking a Solutions Analyst to join our Integrations and Development team. In this role, you will act as a key link between business needs and technical solutions, ensuring our systems and processes deliver maximum value.

You Will Be Focusing On

• Analyze requirements and translate them into actionable technical specifications.
• Design, develop, and deploy solutions that align with organizational goals.
• Collaborate with stakeholders and technical teams to ensure seamless integration and delivery.
• Combine business analysis expertise with technical proficiency to drive innovation and efficiency.

This position is ideal for someone who thrives in a dynamic environment, enjoys problem‑solving, and can bridge the gap between strategy and execution.

Specific Responsibilities

• Deliver business solutions through development and integration of new and existing systems.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications.
• Propose IT solutions that align with business goals and processes.
• Evaluate and recommend software solutions to meet business needs.
• Perform system testing, troubleshooting, and problem resolution to ensure solutions function as intended.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Conduct training sessions for end‑users as needed.
• Stay updated with industry trends, emerging technologies, and best practices to continually improve system solutions.
• Liaise with the Technical Design Authority (TDA) to ensure applications comply with stipulated technical guidelines.
• Analyze technical documents and reverse engineer products to document functionality and data schemas where none exist.
• Troubleshoot identified issues and be accountable for issue resolution.
• Escalate to vendors as required.
• Support knowledge transition by completing service transition documentation, creating knowledge‑base articles, and building and maintaining runbooks.
• Provide after‑hours call support, participate in monthly post‑patch testing, perform system upgrades during non‑peak business hours, and respond to major incidents promptly.
• Adhere to defined ITSM processes: create change tickets, follow approvals, coordinate required resources, and present changes to the Change Advisory Board; monitor the team queue for incidents, capture troubleshooting activities, analyze recurring problems for root cause, propose remediation activities, and execute on them.

What You Bring To The Role

• A college diploma with a technology focus (e.g., computer science) or an equivalent combination of experience, education, and professional certifications.
• At least 4–6 years of experience in IT, progressing from a developer/integrator/DBA.
• Technical skills in .NET (C#), Power Shell, Microsoft SQL Server (SQL, SSRS, SSIS), Microsoft Power Platform (Power
  
  BI, Power Apps, Power Automate), Automation (Robotic Process and/or Test Automation), SharePoint, HTML & JavaScript.
• Highly effective at translating new ideas and complex technical concepts to non‑technical business stakeholders.
• Knowledge of legal industry technologies (document management, practice management, knowledge management, case management systems) is highly desirable.
• Willingness and flexibility to work non‑standard hours as required to support project and support activities.
• Ability to cope with conflicting demands and meet deadlines.
• Attention to detail with a high level of accuracy.
• Self‑motivated and self‑managed.
• Exceptional ability to communicate effectively at all levels, both verbally and written.
• Team player who takes personal responsibility for getting things done.
• Written and spoken English is required; bilingual French is an asset.
• ITIL Foundation certification (achieved).

Salary Vancouver: $74,928 – $93,660. Salary will be discussed and negotiated during…