IT Support Technician

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, Sys Gen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team.

Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

Our Sys Genius Team is hiring an IT Support Technician. The Sys Genius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for Sys Gen employees, and assisting our Managed Services clients as directed.

At Sys Gen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

• Earn More:
  
  Competitive salary plus performance-based compensation.
• Vacation Your Way:
  Take advantage of our unique Double Dip vacation program.
• Live Well:
  Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
• Culture that Clicks:
  From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
• Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip (the trip last time it was to Mexico!)
• Grow Your Career:
  Paid training and development to help you level up.
• Make Your Mark:
  We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.
• Join a Winning Team:
  Sys Gen is diverse, innovative, and recognized with multiple awards, such as:

• Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
• Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
• Canada’s Top 100 & MSP
  500 Small & Medium Employers (7 Years in a row)
• Alberta’s Top 75 Employers (3 Years)
• Canada’s Top Growing Companies by The Globe and Mail (3 Years)

• Monitor, maintain, and generate reports for system and backup health for multiple client sites.
• Check events, logs, alerting & triage technicians to critical technical issues.
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices.
• Check status of Managed Security client environments using monitoring tools.
• Generate reports for client facing staff, business managers, and security leaders.
• Desktop set up, moving equipment, and basic trouble shooting for internal staff.

• Basic understanding of server and network environments.
• Ability to support Windows operating systems.
• Ability to support Microsoft Office Applications including Office 365 – an asset.
• Familiarity with backup solutions, Anti-Virus, Anti-Malware - an asset.
• Basic technical training (CompTIA or Equivalent) – an asset.
• Willingness to learn and develop skills.
• Basic computer troubleshooting experience.
• Effectively prioritize and manage multiple tasks.
• Ability to provide a great customer service experience in person and on the phone (good communication skills).
• Strong troubleshooting skills.
• Diploma or Degree in Computer Science or Information Technology.

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

Sys Gen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.