NOC Analyst

Long View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest.

At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?We are looking for a driven and self-motivated Network Operations Centre Analyst for our Calgary teamto ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! This is an onsite position based in South Calgary and will require working in shifts and on weekends.

A Day in the Life:

Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Cyber Ark and Solar Winds

Actively work in monitoring, event and incident management tools like Solar Wind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now

Manage server backups and maintenance plans across the client environment

Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar

Perform physical infrastructure checks regularly and remediate any issues

Complete quarterly vulnerability scans and remediate identified issues

Provide training and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards

Assist the team lead in managing escalations related to client incidents and inquiries

Maintaining an application that was built in-house to assist with day-to-day operations of analysts

What You Bring:

2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies

Experience managing IT service management tools, including performance monitoring and ITSM solutions

Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards

Experience with first-level server technologies ( remoting into servers, implementing patches)

Proven ability to troubleshoot and resolve technical and procedural issues

Ability to be on-site at a SE Calgary location

Availability to work varying schedules of 4 days on, 3 days off ( with every 4-weeks rotation), for 10-hour work shifts with rotation of days, evenings and overnights.

What Makes You Extra Awesome:

Security+ certification

CCNA or CCNP certifications

ITILv4

Previous experience in a 24x7 operations center

Why Work at Long View?

Great people and culture

Recognition programs

Fun is one of our core values

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$40,000 - $52,500 a year Expected pay range