Business Systems Analyst - Salesforce

600 Rue Garnier, Sainte-Catherine, QC J5C 1B4, Canada

Posted Friday, January 9, 2026 at 7:00 AM | Expires Tuesday, February 10, 2026 at 6:59 AM

• Culture
  :
  Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity
  : A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness
  :
  Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top‑up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive Compensation
  :
  We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility
  :
  We understand the importance of work‑life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
• Technology
  :
  Work with state‑of‑the‑art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused
  :
  We care about you and have committed to a zero‑harm workplace.

Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating with the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system‑related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system.

You will work on projects that entail the Intake Process as a framework, working with business stakeholders, IS colleagues, and partners to translate business needs into solutions.

• Liaise with business owners, other IS staff, and software vendors to provide on‑going functional and business support for Superior’s systems.
• Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).
• Working with business stakeholders, facilitate or lead business process re‑design as an integral part of solution development and implementation.
• Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation, and deployment.
• Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.
• Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes.
• Work proactively on business issues to identify risks and minimize impact to the business.
• Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
• Provide technical documentation when required.
• Monitor production operation, promptly solve or elevate problems (if necessary) to minimize the impact to business operations.
• Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

• University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement or equivalent role.
• Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset.
• In‑depth knowledge of information technology and the software development life cycle (SDLC), including hands‑on involvement in QA testing activities such as test planning, execution, and defect tracking.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non‑technical audiences.
• Proven ability to lead and facilitate…