ServiceNOW Developer

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

Job classification
:
Systems Analyst II

Salary range: $90,000 - $108,000

Hours per week: 37.5

Paid leave: 4 Weeks Vacation / 14 Flex Days per year

Final date to receive applications: 4:00PM, January 16, 2026

The Service Now Developer will be a key member of the Service Now team, responsible for designing, developing, and implementing Service Now solutions that support SAIT’s institutional goals. This role will contribute significantly to expanding the platform’s footprint by delivering high-quality enhancements, integrations, and new capabilities across multiple Service Now products.

The ideal candidate will bring strong experience in HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), CMDB, and custom or scoped application development. Experience with additional Service Now solutions such as SPM, Workforce & Skills Development (WSD), Field Service Operations (FSO), and other emerging modules are considered an asset.

• Serve as a core developer supporting Service Now HR Service Delivery (HRSD), ensuring the stability, sustainment, and continuous improvement of HR services following implementation
• Design, configure, and enhance HRSD capabilities including HR Case Management, Employee Center, HR Services, Lifecycle Events, workflows, and HR-related scoped applications
• Build and support Employee Center and portal experiences, delivering intuitive, secure, and efficient self-service for employees
• Develop and maintain Service Now solutions using platform capabilities such as Flow Designer, Business Rules, Script Includes, client-side scripting, and integrations
• Support integrations between Service Now and enterprise systems (e.g., HRIS, identity, document management), ensuring reliable data flow and operational continuity
• Collaborate with HR, ITS, Service Desk, and platform teams to translate business needs into scalable Service Now solutions aligned with platform standards
• Diagnose and resolve production issues, manage enhancements, and deliver operational changes to minimize future project dependencies and costs
• Contribute to ITSM, CSM, CMDB, and future Service Now modules as required, supporting SAIT’s broader platform growth
• Maintain technical documentation, ensure security and data governance compliance, and stay current with Service Now releases and best practices
• Work with vendors as needed to support implementations, enhancements, and roadmap alignment

• Bachelor’s degree or diploma in computer science, Information Technology, Human Resources Information Systems or related field
• Experience with system architecture and solution design
• Experience with all aspects of the SDLC
• Understanding of ITIL framework and practice
• 2+ years’ experience with Service Now HRSD development and support
• 2+ years’ experience with Service Now ITSM development and support
• 1+ years’ experience with Service Now CSM development and support
• 1+ years of experience in scoped application development and/or support with Service Now
• Experience or training relating to other Service Now products such as but not limited to SPM, Portal, and custom applications
• Working to an Agile methodology
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Service Now Certified Application Developer
• Service Now Certified System Administrator
• Service Now Certified Implementation Specialist - HR

• Experience with implementation of various Service Now products.
• 5+ years’ experience with Service Now HRSD development and support
• 5+ years’ experience with Service Now ITSM development and support
• 2+ years’ experience with Service Now CMDB development and support
• 3+ years’ experience with Service Now CSM development and support
• Experience with integration
• 3+ years of experience in scoped application development and support with Service Now
• Experien…