Housekeeping Supervisor Westley Hotel

Why Join Us?

As a Tapestry Collection Hotel by Hilton, The Westley Calgary Downtown Hotel is Calgary’s newest boutique hotel with a modern take on Calgary’s wild west roots and we are currently looking for dynamic people to join our team!

The Westley Calgary Downtown has an existing vacancy for Housekeeping Supervisor
. The position not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but he/she also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience. The shift is 10am-6:30pm, including working on weekends and Holidays.

Reporting to the Executive Housekeeper, the Housekeeping Supervisor will:

• Direct the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
• Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
• Creates and develops policies and procedures to ensure a safe and efficient working environment.
• Maintains the care and use of supplies, equipment, and the appearance of all housekeeping areas and ensures that housekeeping staff follow same.
• Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
• Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
• Coordinates repair needs with Maintenance.
• Attend all required meetings to provide input and recommendations.
• Ensure him/her as well as their team always deliver outstanding guest care.
• Respond to telephone and in-person inquiries regarding lost & found items and guest concerns.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the housekeeping team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially front desk, maintenance, reservations etc.
• Participate in hotel committees and task force assignments.
• Ensure that all team members comply with company safety policies, procedures, and guidelines.

• Perform other reasonable job duties as assigned.
• Supports manager by monthly linen and supply inventory
• Performs payroll in absence of Manager
• Prepares weekly schedule in absence of Manager
• Monthly supply ordering in absence of Manager
• Assists in Job interviews
• Assists in New Hire onboarding

• Work varying shifts (morning, afternoon, evening, some overnights, weekends and holidays);
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and more than 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Visually verify and interpret written documents.
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
• Visually inspect tools, equipment, or machines (e.g., to identify defects);
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces and steps.
• Move up and down stairs and/or service ramps.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

• Practical experience managing the housekeeping department highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
• A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset.…