Front Office Supervisor

We are hiring a Front Office Supervisor! OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

We are in search of an engaging & inspirational Front Office Supervisor. Working at the front desk means you are the hub of the hotel where the most interaction with our guests occur. As the Front Office Supervisor, you are vital to the leadership of the department, leading associates to form a cohesive team focused on providing our guests with our Michelin Key service excellence, while maintaining all brand and Concord standards.

• Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel associates, room locations, room rates, amenities, and selling strategies.
• Block rooms and handle special requests.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Assist in training and mentoring Front Desk associates to improve their skills and knowledge.
• Provide ongoing coaching and feedback to team members.
• Open and close shift, making cash drops.
• Ensure all credit cards, cash and change funds are balanced throughout each shift.
• Inform management of any guests or systems related complaints or problems.
• Understand and update the team on all details of any changes to special promotional programs.
• Works closely with the Valet team to ensure smooth handling of guest luggage, deliveries and special requests.
• Practice safety standards at all times, leading by example.

• An experienced professional with a minimum of two years’ experience as a supervisor or team lead, in a similar sized hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Someone who has solid leadership skills, adept at training, coaching and motivating a team.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Agile, able to shift priorities as needed, including handling guest or associate situations that may occur, covering shifts as necessary.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator who values teamwork and collaboration.
• Able to work a variety of shifts, including mornings, evenings, weekends and holidays.
• Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more, such as guest luggage or packages.

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Quality, Integrity, Community, Profitability and FUN!

If you are proven achiever, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!