Assistant Front Office Manager Job Calgary area,Lake Louise Alberta Canada,Hospitality / Hotel / Catering

Location: Lake Louise

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Join the prestigious Fairmont Hotels & Resorts as an Assistant Front Office Manager and lead a dynamic team in delivering world-class hospitality. Step into a leadership role where your passion for service, attention to detail, and ability to inspire will elevate our guests' experiences.

Position Type: Permanent
Start Date: May 2025

Job

Duties Include:

Oversee the daily front office operations, ensuring seamless check-ins, smooth departures, and an exceptional guest journey.

Hiring, coaching, developing, and performance managing the Front Desk team

Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.

Improve service delivery by streamlining procedures and removing obstacles that hinders service

Develop visionary proposals aimed at improving service climate, colleague moral, and shareholder return

Manage staff schedules and handle payroll processing.

Practicing room yield management, to ensure maximum profitability of overall operations

Oversee inventory management, including room types and categories.

Qualifications

Previous supervisory or management experience in front office operations

Hotel Operations diploma or degree from a recognized institute an asset

Operational knowledge and use of Opera and Microsoft Office Suite

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like;
Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.


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