Night Auditor

Experience

• Night Audit: 1 year (preferred)
• Hotel Front Desk: 1 year (preferred)

• Customer service skills with strong attention to detail
• Ability to work efficiently with minimal supervision, independently and as part of a team
• Ability to convey information and ideas clearly
• Excellent organizational, communication and interpersonal skills
• Strong ability to work with and understand financial information, data mathematics
• Knowledge of Front Office and reservations software
• Previous experience with Web Rez Pro  is preferred
• Ability to work overnight

• Good computer skills
• Previous Front Desk and/or Customer Service experience is preferred
• Relevant education in a hospitality or tourism setting is an asset
• Valid Canadian Driver's License is an asset

• Administration:
  • Balance credit and debit card transactions
  • Conduct rooms audit and verification of rate over-rides
  • Balance the preliminary audit
  • Reset and backup the point-of-sale (POS) system
  • Prepare Front Desk and Reconciliation report
  • Generate night security report
  • Reconcile daily manual postings and adjustments
  • Allocate charges according to standing procedures
  • Prepare daily statistics report and all other internal reports as required
  • Complete the Night Audit Procedures
  • Follow cash handling and posting procedures pertaining to guest folio charges, including corrections and adjustments
  • Accountable for any shortages and overages
  • Handle safe deposit boxes in accordance with hotel procedures
  • Perform Front Desk duties as required; including but not limited to, check in and check out
  • Stay up-to-date on rooms inventory, rates, packages, promotions and discounts
  • Maintain a thorough knowledge of rooms types, features, and location
  • Develop a thorough understanding of reservations, including making, cancelling and guaranteeing reservations
  • Develop a solid understanding of the hotel’s property management system, electronic key system, the credit card/debit card terminal, and the in-room movie / computer system
  • Follow safety / emergency procedures. Act as the hotel’s emergency coordinator when on duty
• Collaboration with Other Departments:
  • Notify Housekeeping of late departures, early arrivals, special requests and day rooms
  • Read and initial the log book and bulletin board daily to keep updated on all current information
  • Check regularly with night cleaners and security staff to ensure smooth and safe operation of the hotel
  • Report any unusual occurrences or requests to the Manager-on-Duty
• Customer Service:
  • Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system
  • If not automated, ensure all wake-up calls have been entered accurately. Set up wake-up call when requested by guest
  • Maintain a professional personal appearance at all times
  • Maintain the orderliness and cleanliness of the Lobby, Front Desk, and Back Office area
  • Perform other related duties as required by the Guest Service Manager

To Apply:

Please use the contact information as directed in the listing.

Apply via email: