Front Desk Manager, Prince of Wales Hotel

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES
Manage all aspects of Front Office, Bell, and parking booth operations including scheduling, training, coaching, performance management, guest services etc
Ensures departmental expenditure and labor is kept within budget by through best business practices
Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
Leads by example, trains and coaches' team to provide excellent, memorable guest service and complete front desk procedures
Diligently track and manage cash, credit, debit, and room charge transactions for the front office team
Effectively manage and forecast rooms sold to achieve the highest occupancy and guest satisfaction
Leads the front office team to communicate effectively and respond/manage appropriately in emergency situations and incident reporting
Effectively resolve guest complaints and restore guest satisfaction through active listening, creative problem solving and appropriate compensation
Follows up and responds to positive and negative reviews, surveys, comments and feedback via phone, email, software, and in person
Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc.
Assist team with check ins, check outs, luggage and other front office duties when necessary
Implement sales goals and other incentive-based programs for guest service team
Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
Ensure compliance with internal SOPS and company standards
Maintains a clean, organized, and safe working environment for staff and guests
Responsible for monitoring and ordering stationary supplies for all departments
Effectively manages lost and found processes and follow up.
Wears the proper uniform and ensures team appearance and presentation standards are upheld
Fosters a fun, positive and motivating team culture focused on excellent guest service
Assists in planning, leading and chaperoning of staff events
Offers assistance to guests and teammates where needed
Be a utility player who can complete a variety of job duties
Perform other duties as requested by management

REQUIRED SKILLS & QUALIFICATIONS
Hotel Management degree or 2-3 years related management experience required
1-2 years previous hotel front desk experience required
Work-ethic and commitment to the team and guest is key
Willing and able to work solo or as part of a team
Committed to Safety First and the highest quality of cleaning & sanitizing standards
Organized with a great eye for detail

This is a salary position.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?
At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the…