Front Desk Agent, Prince of Wales Hotel

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES
Greet guests in a welcoming and enthusiastic manner
Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
Register and assign rooms to guests, maintaining knowledge of availability for walk-in guests
Assists management with responding to reviews, surveys, comments and feedback via phone, email, software, and in person
Assists guests with elevator, and luggage as needed
Communicates effectively with the housekeeping, bell and maintenance departments to update the status of room readiness, arrivals, and departures
Acts as liaison between hotel management and guests to communicate, and respond appropriately in emergency situations and incident reporting
Handles telephone and email communication including reservations, inquiries, disputes, and handovers between guests and front office team
Manages multiple software systems that communicate with various departments to ensure operational needs
Keeps record of potential safety and maintenance issues and communicates details to appropriate departments
Assists with cleaning, sanitization, and organization of the front office/lobby to prepare for each day
Listen to guest concerns and resolve issues to the best of your ability.
Carefully tracks/handles cash, credit, and room charges to ensure accurate payments making daily deposits
Offer assistance to guests and teammates where needed
Assists with night audit coverage as needed

REQUIRED SKILLS & QUALIFICATIONS
Previous Front Desk experience strongly preferred
Work-ethic and commitment to the team and guest is key
Willing and able to work solo or as a part of a larger team
Committed to Safety First and the highest quality of cleaning & sanitizing standards
Organized with a great eye for detail
Kind to others and always bring your best
A good communicator, always suggesting ideas and solutions
An active listener and the ability to tell stories to guests
Ability to work in a fast-paced environment managing multiple tasks at once
Ability to anticipate guest needs
Calm demeanor with conflict resolution skills
Motivated, energetic, and professional
Helpful and friendly, willing to go the extra mile
Relaxed, flexible and able to handle a few curve balls
Ready for an adventurous summer!
Helpful and friendly, willing to go the extra mile
Relaxed, flexible and able to handle a few curve balls

The starting wage for this role is $18.50/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?
At Pursuit, our locations are more than just a place to work - it's a space where you…