Housekeeping Manager

Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24‑hour in‑room dining and more than 19,000 sq ft of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

The Housekeeping Manager oversees the cleanliness, maintenance and presentation of guest rooms and public areas. They lead and train housekeeping staff, ensure compliance with health and safety standards, and uphold brand service standards to deliver an exceptional guest experience.

• Supervise and coordinate the daily activities of housekeeping colleagues, including room attendants, supervisors, and house persons.
• Ensure guest rooms, public areas and back‑of‑house spaces meet cleanliness, hygiene and brand standards through regular inspections.
• Schedule and assign duties to optimize staff efficiency, workflow and coverage during peak periods and special events.
• Train, mentor and evaluate staff on cleaning procedures, guest service and safety protocols; foster a positive, team‑oriented work environment.
• Coordinate with front office, maintenance and other departments to ensure seamless guest experiences and timely resolution of issues.
• Manage inventory and ordering of linens, guest amenities, cleaning supplies, minibar products and housekeeping equipment; monitor usage, replenishment and reconciliation.
• Maintain accurate records of inventory, payroll, schedules, performance, accidents and incidents in line with company and regulatory requirements.
• Enforce health, safety and fire emergency procedures; ensure compliance with all applicable laws and regulations; respond promptly to emergencies.
• Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.
• Assist in recruitment, onboarding and ongoing training of new team members as required.
• Prepare and analyse regular reports on occupancy‑related productivity, costs and departmental performance to support operational goals.
• Carry out additional duties assigned by the Executive Housekeeper.

• High school diploma or equivalent (post‑secondary education in hospitality is an asset).
• Proven experience in housekeeping or related roles, with prior supervisory or managerial experience in hotels, resorts or similar environments preferred.
• Computer proficiency – especially with Microsoft Office and Opera.
• Must be flexible with work schedule, availability on evenings, weekends and holidays as required by business needs.
• Strong communication and interpersonal skills – ability to interact with guests, colleagues and other departments.
• Strong knowledge of cleaning procedures, inventory control and staff scheduling.
• Demonstrated ability to lead, motivate and manage a diverse team while overseeing multiple tasks, schedules and priorities.
• Attention to detail and organizational skills – ensuring consistency in cleanliness and presentation.

• Employee benefit card offering discounted rates worldwide.
• Learning programs through our academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through corporate social responsibility activities, including our sustainability program.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Hospitality