Operations Manager - Aaron Paramedical

Transdev Canada is hiring an Operations Manager for our Paramedical / Non-Emergency Medical Transportation (NEMT) division in Calgary.

In 2025, Transdev acquired Calgary based company, Aaron Paramedical, a provider of emergency and non-emergency medical services, event support, and patient transport. Aaron Paramedical will continue to operate under the Brand name Aaron Paramedical.

As an Operations Manager with Aaron Paramedical, you will play a critical role in overseeing and managing the day‑to‑day operations of a medical transportation service, ensuring safety, clinical appropriateness, regulatory compliance, and the highest level of service for our clients and patients. This role requires strong operational leadership combined with a solid medical or paramedical background to support frontline teams delivering NEMT services.

• Plan, organize, and coordinate the division’s daily paramedical transportation operations to achieve the highest standard of patient care, customer service, and employee satisfaction.
• Work closely with the management team, clinical staff, and frontline employees to ensure superior levels of service are delivered to patients, healthcare partners, and internal stakeholders.
• Provide effective coaching, mentoring, and clinical‑operational guidance to employees, supporting both professional and personal development.
• Supervise and lead a multidisciplinary team of paramedical staff, drivers, dispatchers, and support personnel involved in NEMT operations.
• Foster a collaborative, patient‑focused, and safety‑driven workforce, promoting teamwork and adherence to company policies, clinical protocols, and regulatory standards.
• Manage the daily operations of the paramedical transportation facility, including staff scheduling, dispatch coordination, vehicle readiness, and fleet management.
• Oversee operations in all locations with frequent site visits.
• Foster exceptional client relations and oversee marketing.
• Ensure all trips are delivered safely, efficiently, on time, and in accordance with medical transport standards, service agreements, and patient care requirements.
• Uphold and enforce clinical, safety, and operational protocols, ensuring compliance with applicable healthcare, EMS, and transportation regulations.
• Conduct regular safety briefings, training sessions, audits, and inspections to minimize risk, incidents, and adverse patient outcomes.
• Maintain a strong commitment to patient‑centered service, addressing client, patient, and partner inquiries or concerns promptly and professionally.
• Identify and implement opportunities for continuous improvement in service quality, patient experience, and operational effectiveness.
• Assist in budgeting and financial forecasting for the paramedical operations department.
• Implement cost‑effective strategies to optimize resources while maintaining high standards of care and compliance.
• Monitor and analyze key performance indicators (KPIs) related to safety, service delivery, compliance, and efficiency, using data to drive improvements.
• Develop and implement action plans to achieve operational, clinical, and service‑level objectives.
• Collaborate with external partners, healthcare providers, vendors, and regulatory bodies to ensure smooth operations and full compliance with contractual and regulatory requirements.
• Provide medical standby for events, such as Stampede, Calgary Flames games, festivals and rodeos.

• Competitive annual salary of $65,000 to $80,000.
• An excellent benefits package including medical services plan, life insurance, dental plan, long‑term disability, extended health.
• Opportunities for professional growth and development within a global organization.
• A supportive and collaborative work environment.
• The opportunity to make a meaningful impact in the community by supporting accessible, safe medical transportation.
• Join a Group committed to encouraging diversity and employee development.

• You have experience in paramedical services, EMS, healthcare operations, or medical transportation, preferably within an NEMT environment.
• You possess a paramedic or medical background with a valid EMS, ACP, or PCP certification (or…