Hospitality Operations Manager - Food, Laundry & Housekeeping

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At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

Aramark Canada is looking for a Hospitality Operations Manager who will be responsible for the full operation of food services, housekeeping, and laundry in a multi-service environment that includes Long Term Care, Daily Assisted Living for a +100 beds facility.

• The Manager plans, administers and directs all unit activities related to food and facilities service.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all service supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
• Directs, staffs, and trains all service department regarding quality, cost control, and cash handling.
• Supervises the Housekeeping and Laundry staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection control standards.
• Assists with the establishment of housekeeping and laundry standards and regulatory compliance. Develops work schedules for applicable areas of the facility.
• Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
• Ensures compliance with all contract obligations.
• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals).
• Performs/delegates monthly Qualtrics targets.
• Performs/delegates monthly Housekeeping Audits (Facility Fit Pro? FFP).
• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections.

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.
• Requires 5+ years progressive experience managing operations with $1 - $2 million financial and operational responsibility. Multi-service experience would be considered an asset.
• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset.
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Associates preferred. Bachelors preferred.

Referrals increase your chances of interviewing at Aramark Canada by 2x.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries:
  Food and Beverage Services