Medical Office Assistant; MOA

Medical Office Assistant (MOA) - Full Time
Calgary, AB Medical Office Assistant Full-time Oct 10, 2025 Hourly: $23.7 - $25.44

Are you passionate about people, approachable, and always striving for growth? Group 23 Sports Medicine is seeking a talented Medical Office Assistant to join our dynamic team. This position will be based out of our Calgary Win Sport location. This is a pivotal role within our organization, where you will have the opportunity to help build a high performing, engaged, and values aligned team.

Join a team trusted by Calgary's best athletes and professional sports organizations, including the Calgary Flames, Calgary Stampede rs and Hockey Canada. At Group
23, you’ll be a part of a dynamic supportive environment where growth and well‑being are our priority.

Some of our benefits:

• Inspiring teammates and work environment
• A culture that empowers you to excel
• A flexible group benefits package
• The chance to grab tickets to see your favourite team in action
• An environment of achievers – work at Win Sport, the home of the 1988 Olympics and current home of future Olympians and enjoy Win Sport tenant discounts

Join a dynamic healthcare team in Calgary where your attention to detail, compassion, and organizational skills will directly impact patient care. As a Medical Office Assistant MOA, you'll be at the heart of creating seamless and meaningful experiences for patients ensuring the right information reaches the right provider at the right time.

This role offers the opportunity to work with cutting‑edge systems, collaborate with dedicated professionals, and contribute to a workplace culture grounded in empathy, excellence, and continuous improvement. If you're humble, hungry to grow, and smart in how you connect with others, this is your chance to make a real difference.

• Create a welcoming office environment; greet patients and guests both in person and on the telephone.
• Check in patients, take measurements, ensure forms are completed, and room patients.
• Clean and prepare treatment rooms.
• Check out patients and encourage repeat business; facilitate online booking.

• Monitor and download incoming faxes/scans; link documents appropriately.
• Respond to practitioner EMR messages.
• Enter X-ray requisitions; contact patients for appointments and referrals.

• Conduct outbound calls for booking referrals.
• Reschedule patients as needed; triage external referrals.
• Facilitate continuity of care by booking additional services.

• Provide administrative support to management and staff.
• Expedite clinic flow by billing and accepting payments.
• Maintain supply of forms and clinic tidiness.
• Handle incoming phone calls and emails.

• Contribute to corporate sustainability by documenting and updating role processes.
• Ensure compliance with internal procedures and support best practices in patient care and office operations.

• Privacy legislation relevant to healthcare and business operations.
• Occupational Health and Safety (OHS) and Infection Prevention and Control (IPAC) policies.

• Verbal, auditory, and written communication with professionalism across channels.
• Interpersonal skills with adaptability to different personality types.
• Organization and attention to detail in patient experience and data management.
• Awareness and competency in achieving key performance indicators (KPIs).
• Technological proficiency with EMR, CMS, office equipment, and Microsoft Office suite. As well as other systems used in the clinic, including but not limited to those for payment, POS and scheduling.

• Foster a positive work culture aligned with organizational values.
• Support patients with compassion and empathy.
• Collaborate effectively and engage in solution-based thinking.
• Maintain confidentiality and professionalism.
• Learn and apply new knowledge and software tools.

• Certificate or diploma in Medical Office Assistant or related discipline preferred
• Minimum…