Tracing Associate

Job Description

Posted Friday, February 27, 2026 at 5:00 AM | Expires Saturday, March 21, 2026 at 3:59 AM

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know!
#youbelonghere

Responsible to research, investigate, analyze, adjust, verify, reconcile, balance and process simple to more complex financial and non-financial items. Documents, reports and investigates exceptions or unusual items for processing in accordance with Symcor and Client procedures meeting required deadlines.

Shift: Monday – Friday 7:30am to 3:00pm

Hours:

37.50/per week

• Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
• Investigate and resolve cases within the AE application by analyzing work types and determining impact to teamwork flow.
• Conduct research and key data, transactions and adjusting entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
• Access, post and research entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with FI clients to address items.
• Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
• Identify, address, and solve minor issues. Inform/update Processing Lead, AM or Manager. Identify, address and elevate major issues by escalating to Processing Lead, AM or Manager.
• Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
• Major impact issues to be escalated to Processing Lead/AM/MGR.
• Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.

• High School Diploma or equivalent.

• 1 to 3 years related experience.

• Basic to Intermediate Computer Skills.
• MS Office as required.
• Communication skills – Responding to emails and phone as required.
• General knowledge of Symcor including internal departments and their interdependencies

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.