Branch Manager II- Royal Oak

Détails De La Rémunération
$96,900 - $136,800 CAD

Description Du Poste
Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Lieu De Travail
Calgary, Alberta, Canada

Horaire
37.5

Secteur D’activité
Services bancaires personnels et commerciaux

Job Description
Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.

A Typical Day At Work Might Look Like

Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence

Promote TD's image and goodwill within the community by participating in community events

Enhance customer experience by understanding their financial needs and providing appropriate solutions

Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required

Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues

Ensure overall employee scheduling is optimal

Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives

Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence

Mentor the team on offering One TD solutions and building lasting relationships with customers

Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations

Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements

Undergraduate degree and/or over 5 years of relevant experience

Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course

A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership

Proficiency in software tools including MS Office, and internet application

Strong communication skills to liaise with customers, employees, and cross functional teams

A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information

A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills

À propos de nous
La TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde.

Plus de 95 000 collègues de la TD mettent à profit leurs compétences, leur talent et leur créativité pour approfondir les relations, assurer une exécution rigoureuse et rendre l’expérience bancaire plus simple et plus rapide. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle.

Ensemble, nous réimaginons…