Senior Strategist

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

Use your understanding of the needs of investors, clients, and branch teams, consumer trends, and the competitive landscape to transform Edward Jones’s Canada business into the industry's most client‑centric financial services firm.

Edward Jones is seeking a Senior Experience Strategist to lead our experience innovation and differentiation efforts. You'll shape the future‑state vision of the Edward Jones experience(s), then lead multidisciplinary teams to bring those opportunities to life for our clients across Canada.

• Provide strategic direction – Champion the voice of the client / branch team to senior leaders. Guide cross‑divisional firm leadership, business areas and marketing associates to ensure the user is at the center of decisions and the execution of strategic plans. Serve as an expert across the experience.
• Lead experience innovation and differentiation – determining unmet needs and identifying opportunities to innovate across various products, services and touchpoints.
• Autonomously lead multidisciplinary teams of associates and leaders through strategic transformational frameworks in pursuit of discovery and innovation in divisional efforts. Co‑lead cross‑divisional and enterprise level efforts.
• Using test‑and‑learn, identify experience pain points, define strategic opportunities for design, define big ideas and capabilities, and pressure‑test ideas through design research, test‑and‑learn methodologies, and value evaluation.

• Bachelor's degree in Marketing, Business or related study. MBA or Masters’ strongly preferred.
• 10+ years’ experience demonstrating increasing levels of responsibility, leadership and strategic marketing or planning; or experience marketing in the financial services industry, demonstrating increasing levels of responsibility.
• Familiarity with design thinking and application to experience strategy and design.
• Demonstrated strong verbal and written communication skills, building relationships at all levels of the organization, and effectively tailoring messaging and approach to multiple audiences.
• Proven ability to manage multiple projects and processes in a dynamic, matrix environment.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long‑term career, financial security and well‑being. This role’s compensation includes base salary, benefits, bonuses and profit sharing. Salary range is based on national data and actual pay is based on skills, experience, education, and other relevant factors.