Senior Team Leader Operations

Overview

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose:
We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

In the Operations division at Edward Jones, you’ll focus on creating the ideal client and branch experience. From account opening, to trade settlement and movement of client cash and securities, to statement production and tax reporting, Operations is involved every step of the way. As the backbone of the branch, your work will support all client transactions and processing through the life cycle of the client relationship.

Through strategic thinking and cross‑functional collaboration, you’ll continuously identify opportunities for operational efficiency and risk mitigation, supporting the firm in its key objectives.

• Responsible for overall performance of a high risk, complex team, including establishing and achieving key performance indicators, key goals and objectives, risk mitigation, and compliance with supervisory procedures and regulations.
• Full management responsibility for a diverse team of as many as 15 associates.
• Must have an understanding of the team and department functions, processes, and/or systems supported by the team and department, within 6 months of hire, and be an expert on the team’s systems, processes, and/or functions within 12 months of hire.
• Must be knowledgeable of and responsible for the development and performance of key systems in US and/or Canada. Must utilize technology and tools available to identify and implement solutions and create process efficiencies for the team and/or department in a high‑volume, deadline‑driven environment.
• The teams led by these individuals have the highest levels of risk and complexity. Risk includes financial, client service, and process/control. Complexity includes processes, systems, products and regulations.
• Must anticipate, analyze, recommend and implement solutions regarding team processes, systems, regulations, resource allocation, and controls not guided by policies or procedures.
• Responsible for working with other areas in the firm, vendors and auditors.
• Decisions are complex, non-routine and require the exercise of judgment that represent an assumption of business risk. Decisions and recommendations often have significant impact to the firm and our clients and may require review by the Department Leader.
• Poor decisions could result in significant financial, tax, legal, regulatory and client service risk.
• Participates in industry groups and may influence industry practices.

• Bachelor’s degree or equivalent experience required. Concentration in business, accounting, finance or management are preferred, but other concentrations will be considered.
• CSC and CPH completion strongly preferred.
• 3 or more years of leadership in the financial services industry, with strong preference for Canadian Operations Transfers experience (ATON, Non-ATON, Pensions, etc.). Other Operations Leadership specialties that will be considered:
  Mutual Funds, Advisory, Corporate Actions, Insurance, GIC, Estates, Banking (Disbursements/Receipts/Loans), Reconciliation.
• Must have an understanding of the team and department functions, processes, and/or systems supported by the team and department, within 6 months of hire, and be an expert on the…