Senior Customer Experience Associate - Ranchlands Branch AB

Senior Customer Experience Associate – Ranchlands Branch, Calgary, AB (18.75 hours/week)

Join a purpose‑driven winning team committed to results in an inclusive and high‑performing culture.

About The Role

Our Senior Customer Experience Associates are the face, character, and heart of our branches. Scotiabank places customers first/code:decimal; and prioritizes helping them achieve their financial goals.

Responsibilities

• Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted.
• Contribute to branch targets by identifying and fulfilling simple sales opportunities, such as opening day‑to‑day accounts, fulfilling pre‑approved credit opportunities, and processing GICs.
• Nurture rich, long‑standing relationships.
• Be a technology expert, introducing clients to 頀 mobile banking applications and helping them manage their banking needs.

What you will do

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain xceptions complicated concepts simply.
• Demonstrate success in a target‑based performance environment and contribute positively to a team‑oriented work environment.
• Show an eagerness to learn and determination to succeed.

Skills

• Strong customer service skills.
• Professional, friendly, and efficient assistance.
• Availability to work a flexible schedule.
• ordre experience with simple sales, proactive marketing calls, and providing financial advice.
• Strong technical skills, able to promote and demonstrate digital/self‑service banking options.
• Previous banking experience is a strong asset.

What’s in it for you?

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities—for you and our customers.
• Recognition and reward for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training.
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A competitive compensation and benefits package.

Location:

Canada:
Alberta:
Calgary.

Scotiabank is a leading bank in the Americas, guiding customers,-film families, and their communities towards success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; only those selected for an interview will be contacted.