Mobile Mortgage Specialist

Work Location

Calgary, Alberta, Canada

37.5

Personal & Commercial Banking

$0.00 - $0.00 CAD

This role is eligible for commission based earnings.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Obtain residential mortgage business and place those customers within the TD branch network.

The MMS is accountable to retain and expand client and partner relationships. They establish mortgage development initiatives to target referrals from realtors, builders, financial planners, and other quality centers of influence to build a pipeline of business.

Develop and deepen the banking relationships of new and existing customers and provide them with appropriate products and services to address their mortgage lending needs in support of the end‑to‑end complete customer journey strategy.

• Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management
• Identify opportunities to refer clients to Partners (i.e., across Wealth, Retail, Small Business Banking, Commercial)
• Provide ongoing comprehensive reviews of clients’ financial circumstances and create long‑term relationships by providing financial planning expertise and ongoing services.
• Create a legendary customer experience at every interaction and deliver a positive “First Impression” by engaging customers in a range of sales, service and informational conversations
• Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience
• Support ONE TD by identifying and referring customers to internal Bank partners as appropriate
• Possess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trends
• Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products
• Ensure customer problems are handled professionally, escalating issues to management when necessary
• Build and exhibit sales skills and credit knowledge and partner effectively within TD's employee‑focused culture
• Work closely with District Manager to make sales calls and conduct monthly coaching sessions

• Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and services
• Proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.
• Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies
• Understand the market and mortgage lending industry within portfolio, to ensure value‑added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Protect the interests of the organization – identify and manage risks, and elevate non‑standard, high‑risk activities as necessary
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging…