Retail Representative Peak

Location & Hours

• Primary location: 30 Aero Dr NE
  Secondary locations:
  Northland Brick & South Depot
• Hours of work: 25 Hours per week Must be available to work Saturday with alternative day off Hours and Duties will vary
• Wage: $25.59 per hour

As Canada’s leading integrated freight package and logistics provider we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it's all possible because of our people. So whether you’re looking to build new skills, make an impact in your community or inspire your team, we go there for you.

Customer Service Orientation.

• Serving customers in an efficient and courteous manner on the telephone and in person; up-selling and cross-selling corporate products and services.
• Handling customer complaints and inquiries; problem solving.
• Resolving problematic shipments and equipment or technology challenges.
• Collaborating with head office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service.
• Building positive relationships with management, staff, vendors, tenants, etc.
• Assisting customers with shipping details and account challenges.
• Loading, scanning, logging, and calling resolution freight.
• Cash reconciliation including deposits and key control.
• Communication.

• Communicate positively in oral and written form with head office, local management, drivers, warehousing staff, account managers and other partners.
• Practice personal responsibility and accountability.
• Comply with all corporate policies and procedures (including uniforms).
• Adhere to all safety standards.
• Maintain punctuality and attendance.
• Live the Purolator values and represent them to customers and partners.
• Perform additional duties as assigned by management.
• Key focus areas: customer service orientation, problem solving, relationship building, technology adaptation, accountability.
• Preferred experience:
  
  3–12 months in customer service, retail, or using technology/POS systems.
• Physical requirement: lift up to 70 lbs.; stand for 3‑hour intervals.
• Professional communication skills, both oral and written; listening skills.
• Proven track record of accountability, attendance, uniform compliance, attention to detail; teamwork and independent work experience.
• Safety standards experience is an asset.

Relevant education requirements not specified.

• Customer service, problem solving, relationship building, technology usage, communication, accountability, safety compliance.
• Physical strength and endurance.

Location:

507 – Calgary

Working Conditions:

Retail Center Environment;
Warehouse Environment
Posting Number: 68003

Purolator is an equal‑opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or other discriminatory factors. If you require accommodation during the recruitment process, we will work with you to meet your needs.

Purolator’s recruitment process is fully compliant with Canadian law. Some pre‑screening stages may involve human oversight combined with an automated AI solution to assist in evaluating candidate qualifications for the position.

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Full-Time

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