Technical Field Support Lead - EV and Transit

Are you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move.
On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in Calgary and lead the charge in sustainable transportation.
Advantages  Total Rewards: A competitive salary, comprehensive benefits package, and a generous vacation policy.
Future Planning:
Robust insurance coverage and a group RRSP plan.
Impactful Work:
The chance to work on large-scale, sustainable projects that define the future of transit.
Culture:
Join a collaborative, innovative, and future-focused team environment.
Responsibilities  Quality & Warranty Oversight:
Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations.
Field Leadership:
Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles.
Root Cause Analysis:
Investigate recurring technical issues and develop effective countermeasures.
Campaign Management:
Support and execute fleet-wide service campaigns.
Liaison & Support:
Act as the central point of contact between internal teams and customers to resolve field issues swiftly.
Relationship Management:
Regularly visit customer and company garages to provide technical resources and foster local teamwork.
Commercial Solutions:
Identify viable technical and commercial pathways to balance client needs with business goals.
Qualifications  Industry Expertise: 5 to 10 years of hands-on technical experience in commercial automotive or heavy-duty vehicles (Electric/Hybrid experience is strongly preferred).

Education:

A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred; however, equivalent high-level technical experience is highly valued.
Technical Proficiency:
Deep knowledge of CAN bus, J1939, diagnostic tools, and high-voltage drivetrain components. Familiarity with BAE Systems or similar EV propulsion is a major asset.
Field

Experience:

Proven track record in customer-facing roles, managing warranties, and navigating complex service campaigns.

Soft Skills:

Exceptional conflict-resolution, presentation, and communication skills. You must be able to influence stakeholders at all levels.
Mobility:
Ability to travel frequently to local customer sites and occasionally to factories or suppliers.
Language:
Fluency in English is required;
French bilingualism is considered a strong asset.

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