Dental Senior Admin

Location: Stoney Trail Dental.

Schedule: Mon–Fri / Rotating evenings & Saturdays, Sundays.

Compensation: $19-35/hour + [benefits/bonus/parking].

Start Date: Immediately.

About the Role:

We are seeking a confident, patient-focused Dental Administrator / Patient Care Coordinator to join our team. This role is ideal for someone who enjoys people, thrives in a fast-paced environment, and can professionally guide patients from inquiry to appointment to treatment acceptance. You will be the first point of contact for many patients and a key driver of an organized schedule and an exceptional patient experience.

Key Responsibilities :

Patient experience & communication:

• Welcome patients, manage check-in/check-out, and maintain a warm, professional front desk environment.
• Answer phones, respond to emails/texts, and manage high call volumes with strong service standards.
• Handle patient concerns respectfully and escalate appropriately when needed.
• Collect feedback and support patient retention (reactivation and follow-up protocols). Get 5 Star Review.

Scheduling & coordination:

• Book hygiene and doctor schedules strategically to maximize production and minimize gaps.
• Manage confirmations, recalls, reactivation, waitlists, same-day openings, and cancellations.
• Coordinate appointments across providers and ensure schedules stay on time.

Treatment coordination & financial conversations:

• Present treatment plans and estimates confidently and clearly.
• Verify insurance coverage, explain limitations, and set appropriate expectations.
• Support predeterminations/estimates submission and follow-up (as assigned).
• Collect payments, process transactions, and maintain accurate ledgers.

Administrative & systems:

• Maintain accurate patient records, chart notes as required, and document conversations.
• Manage referrals, incoming/outgoing records, and requests for transfers in accordance with clinic policy.
• Support daily/weekly administrative checklists and operational standards.

Qualifications (Must-Have/Preferred):

Must-Have:

• 1+ year experience in a dental front desk/admin role (or equivalent medical admin with strong dental interest).
• Strong communication skills and confidence discussing schedules, fees, and treatment next steps.
• High attention to detail and comfort with computers, multitasking, and deadlines.
• Professional, positive attitude and accountability.

Preferred:

• Experience with dental software (e.g., Akitu-1, Dentrix, Cleardent, Tracker, Power Practice, Abel Dent—any is an asset).
• Experience with Alberta dental insurance plans, coordination of benefits, and predeterminations.
• Sales/treatment acceptance strengths and reactivation experience.

What Success Looks Like:

• Patients feel welcomed, informed, and well-cared for.
• Schedules are well-managed, gaps are filled quickly, and cancellations are reduced.
• Treatment plans are clearly communicated and followed through.
• Documentation is consistent, accurate, and timely.

Why Join Us:

• Supportive team environment with clear expectations and training.
• Growth opportunities for strong performers.
• Competitive compensation and [benefits/bonus/educational support].

How to Apply:

Please apply with your resume and a short note describing:
Your dental admin experience (software used), and A time you successfully handled a difficult patient or a high-stress front desk moment.