Appointment Coordinator - Alberta Region AB, AB

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies.

Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities. Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

We are looking for a BDCAppointment Coordinator to join our team at [dealership]. The successful candidate is someone who is passionate about the automotive industry and eagerto contribute to our growing team.

• Responsible for appointment coordination for multiple dealerships,ensuring timely customer contact, service prospecting and assisting incoming service customers.
• Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.
• This role provides multiple levels of customer follow-up through several call types and software applications.
• 75+ Service calls minimum is required per day.

• Excel at customer service and enjoy contacting and assisting customer son the telephone.
• Clear and pleasant voice quality is required for telephone communication.
• Attention to detail to ensure all customer requests and information is correctly entered.
• Ability to learn multiple software applications.
• Focus on exceptional customer service.
• Previous service experience is considered an asset.

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with ateam thatis driven by excellence,integrityandinnovation.

Dilawri Group of Companies - Alberta Region