Visitor Services Attendant II, Visitor Services Lead Hand - Visitor Centre, Entry Gates, Mobile Gate

Location: Banff

Visitor Services Attendant II, Visitor Services Lead Hand - Visitor Centre, Entry Gates, Mobile Gate

Reference number: CAP
25J
- Selection process number: 2026-CAP-BNP-EA-002 Parks Canada - Visitor Experience
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04 & GS-MPS-04 A1
Various lengths – opportunities in bilingual positions may be available this winter. This competition will also be used to staff multiple opportunities in English & bilingual positions to start spring/summer 2026.
$27.47 to $29.85 per hour (and additional 4% supervisory differential for lead hand positions - currently under review)

Closing date: 31 May 2026 - 23:59, Pacific Time

Who can apply: Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada:
Canadian Citizenship, permanent resident status, or work permit.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Important Information:

1. Applications for this inventory competition will be pulled on December 1 2025;
January 5 2026;
January 27 2026;
February 23 2026;
March 23 2026;
April 20 2026;
June 1 2026. Subsequent applications will be pulled if and when required.
2. Living accommodations will not be provided.
3. You must provide contact information for 3 work references.

We will only accept on-line applications received via the  site. Persons who are unable to apply on-line must contact rhbanff-a prior to the closing date.

In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one of the designated employment equity groups under the Employment Equity Act: women;
Aboriginal peoples; visible minorities; persons with disabilities.

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* NOTE:

When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience.

Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Duties

This competition will be used to fill positions at the following locations:

Banff East Gate:
The Banff East Gate is a fast-paced and exciting work environment situated at the eastern boundary of Banff National Park (main entrance gate). Often the first point of contact for visitors, staff at the Banff East Gate use a Point of Sale device to sell a variety of national park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation.

This role involves handling cash and card transactions, and properly accounting for revenue received. Staff have the opportunity to experience some of Banff’s most historic heritage buildings.

Mobile Gate and Information Team:
Banff’s Mobile team provides seasonal traffic management, visitor services, revenue collection, and…