Customer Service Representative

About You

You take pride in doing things right the first time. You’re organized, thoughtful, and naturally service‑oriented, with a genuine desire to help customers feel supported and understood. You notice details others miss, follow through on commitments, and believe great service is built on clarity, consistency, and trust. You care deeply about customer experience and you’re at your best when you have ownership of your work, clear standards to operate within, and a team around you that values accountability and collaboration.

Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client lifecycle. In this role, you are a trusted point of contact for customers and a critical connector between Sales, Operations, and the broader organization. Your mandate is to ensure customers are supported with accuracy, care, and continuity, and that every customer file clearly reflects the current state of the relationship so any team member can step in seamlessly.

• A customer-first mindset with a strong sense of ownership and accountability
• Experience delivering high-quality service in a fast‑paced, detail‑driven environment
• Exceptional organization and follow‑through, with a commitment to accurate documentation and file integrity
• Clear, professional communication skills and confidence engaging with customers and internal partners
• The ability to anticipate needs, identify potential issues early, and drive timely resolution
• Comfort working across systems, workflows, and teams to keep service moving smoothly
• A team‑first attitude with pride in enabling others to succeed

• A true team environment where collaboration and service excellence are non‑negotiable
• An organization that values accuracy, discipline, and proactive customer care
• An unplugged vacation policy that supports real work‑life balance
• Continuous learning, coaching, and advancement opportunities
• An entrepreneurial environment with real autonomy and visible impact

• Delivering exceptional Customer Service
• Providing effective support to a high‑performance Sales team
• Managing critical administrative processes and delivery logistics
• Ensuring File Integrity & Service Continuity
• Owning the Customer Experience

If you’re driven by service excellence, thrive on accountability, and want to be part of a team where customers and colleagues can rely on you, we’d love to meet you.

Please take 5 minutes to complete this survey; your application will not be considered without it: