Customer Success Manager

Overview

Join us as a Customer Success Manager and play a key role in helping our customers get the most out of our platform. In this role, you’ll be the go‑to partner for a portfolio of high‑touch, strategic accounts. You’ll guide them through onboarding, support meaningful product adoption, and build genuine, long‑term relationships that make a real difference in their day‑to‑day.

You’ll collaborate closely with leaders across the business, from senior executives to operational teams, to understand each customer’s goals and translate those goals into tangible outcomes. If you enjoy solving problems, connecting dots across teams, and becoming the trusted voice customers rely on, this could be a great place for you to grow and make an impact.

• Serve as the primary point of contact for high‑touch customers and guide them from onboarding through ongoing engagement.
• Build strong, long‑term relationships with stakeholders at all levels and understand each customer’s strategic priorities and decision‑making landscape.
• Connect customer goals with the value of our Supervisory Control and Data Acquisition (SCADA), Advanced Distribution Management System (ADMS), Distributed Energy Resource Management System (DERMS) and Geographic Information System (GIS) solutions, and design tailored onboarding and success plans.
• Lead regular touchpoints to share updates, resolve issues early, and offer proactive, strategic guidance.
• Partner with Operations, Sales, Support and Partners to ensure smooth handoffs and a unified customer experience.
• Prepare and deliver quarterly business reviews and contribute to annual Steer Co discussions to align on performance, value and future direction.
• Monitor customer health, anticipate challenges, and drive retention and growth opportunities including digital and advisory services when relevant.
• Contribute customer insights to Product teams and influence the roadmap based on real needs and feedback.
• Support customer advocacy by contributing to use cases, success stories, webinars and industry events.
• Generate tailored pricing proposals when needed and support contract renewal processes.
• Contribute to continuous service improvement and help customers maximize the return on their investment.
• Participate in tendering processes for new high‑touch customers by responding to requests and collaborating across teams.

• Bachelor’s or Master’s degree in Power Engineering or a related field.
• Proven experience in a customer‑facing role within the software industry, ideally in customer success, stakeholder management or account management.
• Strong understanding of how Power Distribution Utilities operate, including core processes and regulatory considerations.
• Familiarity with ADMS, Outage Management System (OMS) and GIS solutions and how they integrate into a utility ecosystem.
• Ability to translate technical concepts into clear, accessible language for non‑technical stakeholders.
• Excellent communication, interpersonal and negotiation skills, with the ability to build trust and collaboration across diverse teams.
• Comfortable working in a fast‑paced, changing environment and able to take initiative with a high degree of autonomy.
• Experience with customer success platforms or engagement tools is an asset.
• Ability to support occasional international travel (up to ~10% annually).
• Professional proficiency in spoken and written English; additional languages are an advantage.

The compensation range for this full‑time position, which includes base pay and short‑term incentive, is $114,600 - $162,000 for candidates who are Ontario and British Columbia (B.C.) residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well‑being programs, holidays & paid time off, and more.

We recognize that skills and competencies can…