Customer Onboarding Specialist

Does your definition of success mean empowering others? Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Reporting to a Manager, Customer Onboarding, our Onboarding team plays a pivotal role in seamlessly integrating the fastest-growing companies into Jobber. By removing technical barriers, streamlining digital payments and guiding Service Providers (SPs) through onboarding processes we ensure a smooth transition while positioning them for future success. With expertise in stakeholder management and navigating intricate relationships, our team consults on Jobber features and integrations, helping these businesses grow and excel on Jobber.

Onboarding Specialists manage a portfolio of home service businesses, offering expert guidance and serving as trusted advisors throughout the onboarding process. They also foster close collaboration with cross‑functional teams within Jobber, including R&D, Engineering, Sales, and Customer Success. This team’s contributions are instrumental to the success and growth of our SPs, ensuring they maximize the potential of the Jobber platform and ecosystem.

In this role, your primary focus will be on creating strategies that ensure our SPs feel fully supported and understand the range of features available to them. You’ll recommend and implement tailored solutions that drive their business forward while leveraging scalable tactics to fuel their growth within the first 90 days. Your guidance will be instrumental in shaping their success, making you a critical partner in their journey.

• Be a product expert to ensure that our customers are set up for success from day one.
• Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business.
• Be patient and reliable for our customers when things might not be going how they expected.
• Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative.
• Be customer driven. This role is highly impactful – we want to build strong customer relationships and deliver customer‑focused solutions. We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!
• Drive and encourage feedback loops to help amplify a customer‑retention mindset to decision making that is rooted in empathy.
• Be agile and adaptable in a very fast‑paced environment. We’re growing fast and things are changing every day – what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge.
• Strive for execution excellence through the optimization of tooling, process and workflows.
• Utilize AI technologies to generate predictive insights, enabling proactive and tailored customer engagement and communications.
• Become an ambassador…