Omni-Channel Customer Experience Leader
Job in
Calgary, Alberta, D3J, Canada
Listing for:
Indigo Books & Music
Full Time
position
Listed on 2026-01-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading Canadian retail company in Calgary seeks a Customer Operations Leader to enhance customer experience and drive omni sales. This role involves coaching Customer Experience Representatives, ensuring seamless
store operations, and promoting
employee engagement. Candidates should have 1-2 years of relevant experience, strong leadership skills, and the ability to work a flexible schedule. The position requires a
customer-focused mindset and commitment to safety and
service excellence, as well as bilingualism for specific regions.
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