Claims Client Service Representative

Claims Client Service Representative – Co-operators

Company: CGIC
Department:
Claims

Employment Type:

Regular Full-Time
Work Model:
Hybrid
Language:
English required, French an asset
Additional Information: role currently vacant

Opportunity

We are a leading Canadian financial services co-operative committed to sustainability and resilience. Our Claims team delivers exceptional client experiences and works with compassionate professionals. As a Claims Client Service Representative you will navigate claims inquiries, collect loss details, advise on coverage, and ensure timely resolution.

How You Will Create Impact

• Provide exceptional client service in accordance with our claims service and quality standards.
• Respond to losses presented by insureds, determine cause of loss, collect claims details, set up rentals or tows, and provide information on next steps.
• Respond to client inquiries and counsel on available reporting options.
• Identify claims that require further investigation and escalating as required.
• Offer feedback to leadership on process efficiencies that enhance the client experience.

How You Will Succeed

• Influence change and commit to continuous improvement to exceed client expectations.
• Leverage critical thinking to identify problems and propose solutions proactively.
• Communicate effectively to convey clear messages.
• Serve as an effective team player who shares knowledge with peers.

To Join Our Team

• One year of customer service experience.
• Sound knowledge of client service principles.
• Proficiency using Microsoft Office, internet and email systems.
• Willingness to work toward provincial adjuster licenses and/or Chartered Insurance Professional designation.
• Post‑secondary diploma in Insurance is an asset.
• Contact centre experience and basic understanding of auto and property claims are assets.
• Primary non‑French speaking clients inside and/or outside Quebec; proficiency in English required.

What You Need To Know

• Background checks are conducted as a condition of employment.

What’s in it for you?

• Training and development opportunities.
• Flexible work options and paid time off.
• Well‑being programs and supportive workplace culture.
• Paid volunteer days.
• Competitive salary and incentive programs.
• Comprehensive benefits package including retirement savings plans, pension, health, dental, disability, life coverage, mental health support, and an employee assistance program.

Salary information

Expected salary range: $43,550 – $72,583. Salary determined by Co-operators based on market conditions, geography and job‑related factors. Eligible employees may participate in incentive programs for additional compensation.

Seniority level:
Entry level

Employment type:
Full‑time

Job function:
Other

Referrals increase your chances of interviewing at Co‑operators by 2x.