Customer Experience Associate

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Calgary, Alberta, Canada

18.75

Personal & Commercial Banking

$22.50 - $28.33 CAD

At TD Canada Trust, we serve as the frontline of TD Bank, building deep and lasting relationships with our customers. Our mission is to perform a broad range of customer service transactions and provide information and advice on banking services, products, and solutions, ensuring a positive experience for both existing and prospective TD customers. By recognizing each customer’s needs, we promote appropriate products and refer clients to the right internal partners.

• Process financial transactions such as deposits, withdrawals, and bill payments according to standard procedures and regulatory requirements while upholding TD’s Code of Conduct and Ethics.
• Understand and evaluate customer needs to recommend tailored banking solutions, exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard protocols and escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and efficiently.
• Engage personally with customers, offering clear guidance on banking solutions and processes.
• Support a positive, inclusive workplace by promoting teamwork and participating in personal performance development.
• Assist the team by staying informed about routine activity status and respecting coworkers.
• Deliver high‑quality customer experiences and identify operational improvement opportunities to enhance excellence.

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to thrive in a fast‑paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and internet research.
• A proactive, detail‑oriented go‑getter who manages multiple tasks and shifting priorities.
• A dynamic communicator with proven customer‑experience skills, speaking and writing calmly, courteously, and effectively with diverse audiences.

Entry level

Part‑time

Other

Investment Banking

Sans Objet

TD is one of the world’s leading financial institutions, the fifth largest bank in North America by branch network. We serve over 27 million households and businesses across Canada, the United States, and beyond, delivering legendary customer experiences. Our vision is to be the Better Bank and our purpose is to enrich the lives of customers, communities, and colleagues.

TD deepens its focus on customer experience and ensures all colleagues provide front‑line service. We innovate to enhance the customer journey and build future‑ready banking capabilities. We support career growth through ongoing conversations, mentorship, and training programs to help each individual achieve their goals.

Comprehensive training and onboarding sessions will be provided to equip you for success in the new role.

Interviews will be scheduled with candidates of interest, with timely communication of outcomes via email or phone.

Your accessibility is important to us. Let us know if you require accommodations (e.g., accessible meeting rooms, captioning for virtual interviews, etc.) to reduce barriers during the interview process.