Investor Service Specialist - Metals & Mining

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Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector‑specific views are no longer enough.

That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

Wood Mackenzie – Intelligence Connected –  – Wood Mackenzie Brand Video – Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

About The Role:

The Investor Service is a dynamic, multi‑segment team that partners with the buyside community to support informed investment decision‑making. We are seeking a Metals & Mining Specialist to work alongside our Metals & Mining Lead in supporting a rapidly growing client base as they navigate the complex metals and mining investment landscape. This role is critical to delivering exceptional value to our investor clients by combining deep sector knowledge, client relationship management, and commercial acumen to drive client satisfaction and business growth.

• Provide detailed, accurate, and timely responses to investor inquiries, maximizing the value clients derive from their Investor Service subscription
• Develop creative, tailored solutions for complex client challenges that may not have off‑the‑shelf answers
• Build and maintain strong relationships with key users to better understand and anticipate their evolving needs

• Proactively engage with clients through personalized and targeted email communications
• Highlight and contextualize Wood Mackenzie research and insights most relevant to investor decision‑making
• Anticipate market developments and client information needs to stay ahead of inquiries

• Support Investor Service's commercial growth objectives through exceptional customer service
• Identify and pursue opportunities for growth within existing client relationships
• Recognize and communicate potential opportunities in the wider market
• Contribute to client retention and expansion initiatives

• Work closely with the Metals & Mining Lead to support a robust portfolio of important clients
• Collaborate with colleagues across Wood Mackenzie’s research and commercial teams
• Share insights and best practices to enhance team performance

• Industry Knowledge:
  Understanding of metals and mining markets, or demonstrated ability to quickly develop expertise in complex sectors
• Client Management:
  Proven experience in client‑facing roles with strong relationship‑building capabilities
• Communication:
  Excellent written and verbal communication skills, with the ability to translate complex research into actionable insights
• Analytical Thinking:
  Strong problem‑solving skills and the ability to think creatively to address unique client needs
• Responsiveness:
  Ability to work efficiently under time pressure while maintaining accuracy and attention to detail
• Commercial Awareness:
  Understanding of business development and the ability to identify growth opportunities

• Self‑sufficiency and Tenacity:
  High level of independence and drive to…