Manager, Programs

We are committed to connecting Canadians through unique partnerships, our world‑class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate.

If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

The Manager, Benefit Programs is responsible for the strategy, governance, delivery, and continuous improvement of the Rogers Benefits Programs. This role provides subject‑matter expertise, oversees vendor performance, ensures plan compliance, and partners with leaders across the business to deliver a best‑in‑class employee experience.

This position combines program management, analytics, stakeholder engagement, and operational excellence to support both benefits operations and long‑term program strategy.

• Lead the design, evaluation, and ongoing management of employer‑sponsored benefit plans, including health, dental, disability, insurance, and spending accounts.
• Recommend plan changes based on trends, benchmarking, utilization, employee needs, and cost management.
• Partner with Total Rewards leadership in long‑term benefits strategy, workforce well‑being initiatives, and plan modernization.

• Manage relationships with carriers, TPAs, consultants, and benefit administration vendors to ensure strong performance and service delivery.
• Oversee SLAs, quarterly/annual business reviews, escalations, and continuous improvement.
• Support RFPs and contract renewals, including negotiation of fees, terms, and service commitments.

• Ensure benefit programs comply with all relevant legislation and corporate policies.
• Maintain plan governance documentation, audit processes, and accurate reporting.
• Support internal and external audits, plan renewals, and regulatory submissions.

• Analyze claims experience, plan performance, cost trends, and vendor reporting to identify risks and opportunities.
• Create executive dashboards and provide insights that inform plan design decisions.
• Monitor KPIs and financials related to benefit plan sustainability.

• Lead process enhancement initiatives to improve efficiency, reduce errors, and enhance the employee experience.
• Collaborate with HR Operations, Payroll and Technology teams to streamline workflows and optimize system integrations.
• Oversee the resolution of complex employee escalations and policy interpretation.

• Act as a trusted advisor to HR Business Partners, leaders and employees on benefit policy, escalations, and program interpretation.
• Develop and deliver clear, accessible employee communications, education campaigns and training materials.
• Support annual enrollment, wellness events and change management initiatives.

• Lead cross‑functional projects such as vendor transitions, new plan implementations, system upgrades and well‑being initiatives.
• Manage timelines, risk tracking, stakeholder updates and successful delivery of project outcomes.

• Degree in Human Resources, Business Administration, Finance or a related field is an asset.
• 5–8+ years of progressive experience in employee benefits, total rewards, insurance or related fields.
• Strong knowledge of Canadian group insurance regulations, benefit plan design and vendor management.
• Advanced analytical skills with proficiency in Excel, reporting tools and data interpretation.
• Exceptional communication skills with the ability to convey complex information clearly.
• Experienced in leading projects, driving process improvement and managing external partners.
• Strong problem‑solving skills, with the ability to navigate ambiguity and create…