Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
59,300 - 72,500Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
7.5%As part of our commitment to Win As A Team
, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We’re looking for a WFM Analyst to join our growing team!
What you’ll do here:
Ensure that service-level objectives are met on a daily, weekly and monthly basis.
Monitor inbound and outbound calls in real time and adjust schedules as needed.
Meet our service-level targets.
Monitor service levels in real time.
Optimize work schedules to meet our growth, service quality and financial goals.
Actual results and reporting
Build reports to track daily operations for timely feedback
Generate reports in a timely manner and ensure data integrity.
Analyze daily forecasts (TMT, calls and transactions received), analyze and adjust trends over the past weeks.
Analyze for coaching track to managers.
Management of schedule modifications
Monitor and control the scheduling email inbox.
Manage proactive approval and denial of activities.
First line support for web station users.
What you bring to the table:
University degree or college diploma (business, math, statistics, economics, computer science, engineering), or any equivalent combination of education and experience.
1-3 years’ experience in a workforce planning department (asset)
Proficiency in Nice-WFM, Verrint, Cisco and Avaya software (asset).
Can analyze results to generate operational improvements.
Strong knowledge of Excel, including pivot tables, data search and comparison techniques, conditional testing and macros.
Strong written and verbal communication skills.
Effective time and priority management.
Teamwork and proactive individual contribution.
No Canadian work experience required however must be eligible to work in Canada
#LI-Hybrid
Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: