Client Care Specialist

Who We Are

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients. By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day.

Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.

As an ambassador for our clients, and for our organization, the Client Care Specialist will work to establish a relationship of trust with our clients and strengthen the client/Case Manager bond. They are responsible for providing administrative and operational support to assist Case Managers in maintaining high standards for all clients and fulfilling brand promises.

A day in the life includes:

• Provide outstanding client care, ensuring regular contact (every 30 days or less) with the client to answer questions and keep them informed every step of the way throughout the life of their file
• Open, manage, and maintain client files using our file management software, including obtaining necessary documentation to support a personal injury claim
• Send various correspondence to treatment providers, insurance adjusters, and opposing counsel under the direction of a Case Manager
• Assist the client with setting up treatment, and coverage for treatment, as required, and obtain regular client updates regarding their health condition
• Support the Case Manager and assist with the progression of client files
• Work collaboratively with the team to provide assistance and coverage on files as necessary

• Can build positive relationships with clients and team members
• Have exceptional attention to detail with a high level of accuracy
• Are open to change and continuous improvement
• Handle sensitive client situations with empathy, tact, and confidentiality
• Work efficiently and with integrity under pressure
• Are positive, upbeat, and helpful

At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…

High‑performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.

Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.

Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.

Health and wellness benefits – The well‑being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.

In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.

Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.

Check out our Careers website here to learn more.

We Are Growing Fast. Join Us.

Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.