Senior Community Residential Manager

Job Description
Posted Friday, February 27, 2026 at 7:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

Benefits

Competitive wages

Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet

Profit‑sharing

Flexible group medical and dental

Fitness and Wellness reimbursement

Training and Development allowance

Group RRSP matching

Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

Responsibilities

Ensure the health, comfort and safety of our Customers

Must love people – be versatile, hands‑on with cleaning and maintenance tasks and take ownership of the site

Must be available to work evenings and weekends

Meet with all new Associates on their first day of work and conduct hands‑on training, following mentorship training guides

Provide ongoing feedback to Associates during training including in‑person written testing

Be a resource and support pillar for the Customer Care Team

Provide Leader with updates and recommendations on additional training or recertification

Assist in the development of training guides and procedure manuals

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquires are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties for site and other Associates

Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract

Ensure accurate inventory management

Complete special projects and tasks as assigned

Assist with snow removal, cleaning, and touch‑up painting

Experience And Educational Requirements

2 years Customer Service Experience required

Post‑Secondary Education is an asset

Technical Requirements

Computer experience is required with web‑based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Additional Details

Valid driver's license and own vehicle required

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre‑employment Physical Testing where applicable.

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