Product Manager, Mobile

About Helcim

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

At Helcim, we believe in building better payments, and that means creating seamless, delightful mobile experiences that empower businesses. As a Product Manager on our Mobile team, you will be a key driver in shaping the roadmap for our mobile applications and Android-based payment hardware. You will own the product lifecycle for our mobile Point‑of‑Sale (POS) apps across iOS, Android and physical payment devices ensuring a seamless integration between software and hardware.

This role requires an excellent understanding of mobile technologies, a strong ability to translate user needs into detailed features, and a proven ability to deliver impactful mobile solutions through effective roadmap and backlog management.

• Own and champion the product roadmap for our mobile applications, aligning it with Helcim’s goals and objectives.
• Translate user needs and business requirements into a prioritized backlog of features and enhancements.
• Manage the product backlog, ensuring it is constantly refined, updated, and reflects the current priorities of the mobile team.
• Collaborate with engineering, design, and other cross‑functional teams to estimate, plan, and deliver on the roadmap.
• Ensure timely delivery and continuous improvement of our mobile applications through effective roadmap execution.
• Stay abreast of industry best practices and emerging technologies in the mobile space, proactively identifying opportunities to incorporate them into the roadmap.

• Manage the entire product lifecycle for your area, including research, design, development, and launch across iOS, Android, and workstation platforms.
• Oversee the implementation of product initiatives from ideation to launch, ensuring timely delivery and successful adoption.
• Identify, build, and monitor key performance indicators (KPIs) to track product performance, identify areas for optimization, and measure the success of initiatives.
• Analyze user behavior, conduct market research, and leverage data‑driven insights to inform roadmap and backlog prioritization.

• Serve as a liaison between the development team and internal/external stakeholders, ensuring clear communication and alignment around the roadmap and backlog.
• Communicate effectively with stakeholders across all levels of the organization, providing clear and concise updates on product progress, challenges, and opportunities.

• 3‑5 years of relevant product management experience, with a focus on mobile applications (iOS, Android) and hardware‑software integration.
• Deep understanding of mobile development life cycles, app store guidelines, and platform‑specific design principles.
• Experience with agile development methodologies, roadmap planning tools, and backlog management systems.
• Proven ability to define and manage a product roadmap that delivers impactful mobile solutions.
• Strong analytical and problem‑solving skills, with the ability to use data to inform product decisions.
• Excellent communication and interpersonal skills, both verbal and written, with the ability to build strong relationships with stakeholders at all levels.
• A deep empathy for users and a customer‑centric approach to product development.
• Ability to thrive in a…