Express Service Advisor

About the Role:

Express Lane Service Advisors are the first point of contact for our quick-service guests.
You’ll greet customers, listen to their needs, and ensure their express services (oil changes, tire rotations, filters, and other light maintenance) are handled efficiently and accurately.

Your role is to deliver a 5-star guest experience while keeping vehicles moving smoothly through our Express Lane.
Cochrane Toyota is looking for individuals who are energetic, detail-oriented, and thrive in a fast-paced environment.

What Sets Us Apart?

We don’t just sell & service Toyota's, we build trust, move fast, and set the bar for what a dealership should be.
At Cochrane Toyota, our focus is simple: people.
That means our guests, our team, and our shared passion for the Toyota brand.
We’re not here to follow industry standards—we’re here to redefine them.
We're one of the most respected Toyota dealerships in the country, and we’ve got the awards to back it up—including 11 straight years as the Cochrane Readers' Choice Gold Dealership of the year, 11 straight years of recognition in Toyota Canada’s President’s Program and the coveted Platinum TSM Service Award.

We serve the Cochrane, Bow Valley, and Calgary regions—and our reputation is built on one thing: doing it better than anyone else.

What We'll Bring:

A work environment built on teamwork, flexibility and respect.
Continuous on-the-job training in the latest automotive technologies & customer service
RRSP matching and Deferred Profit Sharing.
Health and Dental Benefits Package
Paid Time Off
Great company culture

What You'll Be Doing:

Working in a team of two to greet Express Lane guests promptly and courteously
Initiating quick-service consultations, documenting concerns, and recommending express maintenance (oil changes, filters, tires, etc.)
Performing walk arounds of customers vehicles, including inspecting engine and cabin air filters.
Preparing work orders quickly and accurately to keep Express Lane traffic moving
Coordinating with technicians to ensure timely service completion
Providing clear estimates and updates as needed
Reviewing invoices with guests and ensuring vehicles are delivered back promptly
Assisting with scheduling appointments and follow-ups
Handling phone calls & emails with professionalism and speed
Helping maintain above-zone Customer Satisfaction scores

What you'll Bring:

Proven ability to deliver exceptional customer service in a fast-paced environment
1–3 years of experience in automotive service, customer service, or advising (Express or Quick Lane experience is an asset)
Energetic, positive personality with excellent communication skills
Strong organizational skills and attention to detail
A desire for a long-term career with growth opportunities
Team-first mindset with personal and professional integrity

Final date to receive applications is March 31st, 2026

Only successful applicants will be contacted.