Service Advisor Hills Volkswagen AB

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation,Dilawri offers an environment where people are supported and empowered tosucceed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies.

Dilawri operates over 80 franchised dealerships,representingmorethan 35 of the world’s most respected automotive brands across British Columbia,Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000employees, Dilawri fosters a culture rooted in collaboration, accountability,and continuous learning. Our values of Excellence, Leading, Teamwork,Integrity, Innovation, and Giving Back guide how we work, how we lead, and howwe serve our customers and communities. Through the Dilawri Foundation ,we are also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

We are looking for a
Service Advisor
to join our teamat
Country Hills Volkswagen
. The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

• Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
• Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provides thefinanceoffice with warranty expiration information.
• Documentsandcompletesa repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history foropen recalls and campaigns and provides customer with an expected timeframe for completion.
• Obtainpre-authorization costs, parts availability, and payments
• Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
• Monitors the progress of the work and keeps customers informed regarding the statusof their vehicle.
• Review
  
  CSI monthly score and day to day performance
• Utilizes
  
  CDKand Dealer-FX onall customers pay repair orders and accurately orders parts.
• Preparation and explanation of the work and charges to the customer.
• Other duties as assigned by management

• Havea minimum of 2+years of experience as a Service Advisor in the Automotive industry.
• Requires clear written and oral communication and a focus on excellent customer service.
• Mustbe able to interpret customers’ descriptions of their vehicle problems and translate them into clear instructions for the technicians.
• Excellent organizational skills and an ability to effectively prioritize tasks.
• Mustbe able to effectively deal with customers’ concerns or complaints.
• Good understanding of the brand, maintenance, and warranty requirements.
• Mustbe computer literate with an ability to use a variety of programs andlearn new ones easily.
• Previous experience with CDK and/or Dealer-FX is considered an asset
• Legally entitled to work in Canada.

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with ateam thatis driven by excellence,integrityandinnovation.