Pumphouse Theatre Box Office​/Program Administrator

Job Title

Box Office / Program Administrator (temporary full‑time, 1‑year maternity leave contract, January 30, 2012 – January 30, 2013)

The Pumphouse Theatre, a leading performing arts venue in Calgary, provides affordable and quality rental facilities and box office services to many organizations. We are seeking a Box Office / Program Administrator.

• Reception
  • Receive and direct visitors by phone and in person (customer service)
  • Receive deliveries, invoices and mail; direct them to the appropriate staff member
  • Maintain and update the multi‑line phone system
  • Maintain, clean and organize front desk/box office area and lobby
  • Open the front doors at the start of the business day
  • Inform staff of visitors and appointments
  • Maintain and stock counters and lobby areas with promotional materials
• Box Office
  • Manage and direct all phone, email and in person ticket orders and inquiries
  • Build shows for sale and process all ticket orders via the central box office system
  • Be accountable for the balancing of daily box office receipts
  • Receive and respond to box office emails
  • Prepare and mail out ticket orders, including season tickets
  • Provide frontline support and reporting to promoters of both on‑site and off‑site events
• Program Administration & General Office
  • Coordinate class schedules, locations and staffing of educational programming with the Executive Director
  • Coordinate The Calgary Region One Act Play Festival and any other Pumphouse productions with the Executive Director and Technical Director
  • Process drama class registrations and payments, charitable donations, tax receipts and memberships
  • Ensure the office is equipped with appropriate supplies
  • Assist in the coordination of publicity for drama classes and the One Act Play Festival
  • Produce the Pumphouse Playbill and other promotional materials
  • Update the Pumphouse Theatre website
  • Perform other duties as assigned for the professional and efficient management of the Box Office and Pumphouse Theatres Society

• Imaginative: highly focused and flexible with a willingness to learn new skills
• Self‑directed: works independently as well as in a team environment
• Articulate: strong communicator with superior customer service skills
• Educated: possesses a post‑secondary education in arts or arts management
• Computer savvy: comfortable with basic MS Office software and learning new applications
• Experienced: previous box office experience is an asset (not required)

Please forward your resume and cover letter no later than December 18, 2011 to the attention of the Pumphouse Theatre.

The Pumphouse wishes to thank all those who apply; however only those selected for an interview will be contacted. No telephone inquiries please.