Information Systems Sr Support Engineer

Information Systems Sr Support Engineer – Idaho Youth Ranch

Join to apply for the Information Systems Sr Support Engineer role at Idaho Youth Ranch. The Idaho Youth Ranch is one of the oldest non‑profit agencies in the state of Idaho.

The Idaho Youth Ranch is one of the oldest non‑profit agencies in the state of Idaho. We unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience.

We unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience.

Because we are better together! Our team members enjoy a workplace where Relationships are the foundation, where we are all Committed to the same mission, where Growth is always possible, where we are treated with and show Compassion, where trust guides us to Transparency, and above all, where Joy sustains us.

In addition to contributing to our awesome mission, working at IYR has many advantages! All full‑time employees are eligible for affordable medical and dental care, other voluntary benefits offerings. All employees are eligible for a 401(k) match, paid time off, an employee discount on purchases at our thrift stores, and working in a caring and compassionate environment just to name a few.

Every position at Idaho Youth Ranch contributes to the success of our mission. As a Sr. Support Engineer, you can proudly tell your family and friends that you help nurture hope, healing, and resilience in Idaho’s youth by supporting our agency in its day‑to‑day operations, which includes our network of thrift stores; the profits of which go to fund our Programs and Services and make them accessible to all youth who need those services in Idaho.

• Bachelor’s degree or related experience and specific certification in their field of expertise.
• 5 years experience working in help desk support
• In‑depth knowledge of a variety of IT systems, and applications to include Microsoft Active Directory, Microsoft Entra , Microsoft 365 admin center
• Hands‑on experience with troubleshooting and repairing complex IT issues

• CompTIA A+, CompTIA Network+ and CompTIA Security+, or equivalent

• Provide technical support to all employees by assisting call‑ins, email or live chat
• Installs and configures computer hardware equipment and software programs
• Monitors helpdesk ticket system, network and server health and performance
• Cover on‑call, remote support on evenings and weekends, shared rotationally with other IT staff

As a 501(c)(3) Non‑Profit, the Idaho Youth Ranch is a qualifying employer for the Public Service Loan Forgiveness (PLSF) program. The PLSF offers student loan forgiveness on qualifying loans under specific conditions. Speak with your loan provider for more information.

The Idaho Youth Ranch is an equal opportunity employer.

This role is located in Idaho and candidates need to be within a reasonable distance of one of the Idaho Youth Ranch locations.