PBX Operator PRN

Description

Hourly Wage Estimate: $15.00 - $21.00 / hour

Schedule:

PRN - as needed

West Valley Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Fertility and family building benefits through Progyny
• Free counseling services and resources for emotional, physical and financial wellbeing
• Family support, including adoption assistance, child and elder care resources and consumer discounts
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Retirement readiness and rollover services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)

Eligibility for benefits may vary by location.

As a PBX Operator at our facility, you will have an important role in patient care, and you will be joining a skilled, compassionate team that focuses on providing excellent customer service and reliable support to one another. They believe in and live by our HCA Healthcare ideal of “caring like family”. In this role:

• You will receive, screen, and transfer incoming hospital telephone calls.
• You will greet and direct patients and visitors.
• You will facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• You will be on stand‑by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.
• You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed.
• You will assist with patient registration as needed and perform minor secretarial duties.
• You will perform emergent and stat medical record requests for after‑hour doctor offices, emergency rooms, and/or urgent care.

• Excellent customer service skills.
• Some previous switch board and receptionist experience preferred.
• Basic computer knowledge and keyboard skills are required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

West Valley Medical Center (WVMC) provides a small‑town, friendly environment with a big‑city commitment to high‑quality patient care. Located in Caldwell, Idaho
, this 150 plus bed facility comes nationally accredited. We have consistently been awarded for performance and clinical outcomes. The WVMC team is comprised of 800 employees and volunteers
. Our three‑story hospital has several off‑site community clinics. In 2017 WVMC was named among the Top 100 Hospital s for the fourth consecutive year.

Located within The Treasure of the Valley
, WVMC stands as a pillar of excellence for our friendly community. Caldwell offers a family‑friendly culture with walking paths, recreational parks, two golf courses, the Boise River as well as a short commute to Boise and countless outdoor adventures.

We are part of the HCA Healthcare network - which includes more than 300 affiliate facilities across the nation – offering our colleagues the opportunity for travel and relocation. HCA Healthcare and West Valley Medical Center are all about caring for people, and that care extends to patients, families and our colleagues.

HCA…