Senior IT Technician, Magor

About The Role

This role is responsible for supporting and resolving escalated technical tickets, with a focus on networking infrastructure and user support. The post holder will manage and administer network components across cloud and on-premise environments, ensuring secure and reliable connectivity.

The role involves working closely with internal teams and outsourced service providers, contributing to IT projects, and maintaining compliance with company standards. Strong communication, problem-solving, and planning skills are essential, along with the ability to remain calm under pressure and support continuous improvement.

• Manage and administer the organisation's networking infrastructure, including cloud and on-premise components.
• Prioritise and resolve escalated support tickets, particularly those related to networking.
• Follow and create change control requests for CAB approval.
• Collaborate with outsourced service providers to ensure effective support and resolution.
• Assist in the delivery of IT projects and attend IT review meetings.
• Provide administrative and technical support to the IT Manager.
• Monitor quality of work and report findings.
• Identify and communicate training needs where appropriate.
• Ensure compliance with company standards and procedures.