VP, Business Architecture; Information Officer

VP, Business Architecture

Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. Ticket Manager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, Ticket Manager makes client entertainment easy and measurable. Our industry‑leading software supports everything from invitations and event execution to post‑event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

Ticket Manager is trusted by thousands of global brands, including Anheuser‑Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

At Ticket Manager, you’ll help build technology that brings people together through live experiences—while solving complex, real‑world problems for the world’s best companies. We’re a fast‑growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting‑edge technology, and doing work that truly matters, you’ll feel right at home here.

We are seeking a visionary, execution‑oriented VP, Business Architecture to own how Ticket Manager’s business is architected and operationalized across systems, data, and workflows. Acting in a capacity similar to an Information Officer, this role is responsible for designing and evolving the company’s enterprise operating model, ensuring that core business processes (from sales and ticket fulfillment to billing, reporting, and support) are intentionally supported by scalable systems and clean integrations.

As the single point of accountability for enterprise systems architecture and integration strategy, this leader will partner with Product, Engineering, Revenue, Operations, and People teams to translate business strategy into system designs, integration priorities, and executable roadmaps. A core mandate of this role is to embed AI and automation directly into Ticket Manager’s operating model, driving measurable improvements in efficiency, data quality, and speed of execution.

This is not a traditional IT role; success will be measured by how effectively systems enable the business to scale.

* This role is In‑Office, Monday‑Friday

• Enterprise System Integration:
  • Audit and own end‑to‑end business processes, systems, and integrations, ensuring reliable data flow, clear system ownership, and process continuity.
  • Define and maintain the target‑state enterprise systems and integration architecture, reducing redundancy and technical debt while supporting scalable growth.
  • Own enterprise business capability maps and core value streams to ensure systems and integrations support how the business operates.
  • Establish and enforce architectural standards and integration patterns (APIs, data models, workflows) to guide system design and interoperability.
• AI Strategy & Implementation:
  • Partner with Product, Technology, Revenue, Marketing, and People Operations to identify workflows and decisions where AI and automation drive measurable impact.
  • Evaluate, pilot, and operationalize emerging AI solutions, translating experimentation into clear implementation or deprecation decisions.
  • Own end‑to‑end AI implementation, including requirements, system integration, change…