Customer Success Manager

Customer Success Manager

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. Ticket Manager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, Ticket Manager makes client entertainment easy and measurable. Our industry‑leading software supports everything from invitations and event execution to post‑event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

Ticket Manager is trusted by thousands of global brands, including Anheuser‑Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

At Ticket Manager, you’ll help build technology that brings people together through live experiences—while solving complex, real‑world problems for the world’s best companies. We’re a fast‑growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.

If you’re excited about live events, cutting‑edge technology, and doing work that truly matters, you’ll feel right at home here.

Ticket Manager is hiring a Customer Success Manager (CSM) to own and grow a portfolio of enterprise accounts. This is a commercial, revenue‑focused role responsible for driving expansion, renewals, and long‑term customer value.

The CSM is a core member of the Revenue team and serves as the strategic owner and quarterback of their accounts – aligning sales, services, product, and leadership resources to maximize customer outcomes and revenue impact. Every action taken by the CSM is oriented toward retention, expansion, and deepening Ticket Manager’s footprint within each organization.

This role requires strong relationship management, consultative selling skills, executive presence, and comfort operating both strategically and hands‑on.

• Account Ownership & Growth
  • Own the overall success, growth, and renewal of assigned accounts across the contract lifecycle.
  • Identify and drive upsell, cross‑sell, and expansion opportunities across Ticket Manager’s full product portfolio.
  • Build and execute strategic account plans with clear expansion goals and timelines.
  • Expand Ticket Manager adoption across new business units, departments, and regions within existing customers.
• Revenue Team Leadership
  • Act as the primary quarterback for the account, coordinating across sales, product specialists, tech, services, and leadership teams.
  • Ensure clear ownership, momentum, and accountability across all revenue contributors supporting the account.
  • Maintain internal alignment to ensure the customer experience supports long‑term growth and renewal objectives.
• Executive Relationship Management
  • Build and maintain trusted relationships with senior executives and decision‑makers.
  • Conduct regular executive check‑ins and on‑site visits to strengthen partnerships and identify new revenue opportunities.
  • Ensure executive engagement in key Ticket Manager moments, including QBRs and the annual Partner Summit.
• Quarterly Business Reviews (QBRs)
  • Lead executive‑level QBRs that clearly demonstrate value delivered, product usage, and expansion opportunities.
  • Partner with sales engineering and data teams to deliver custom, account‑specific QBRs.
  • Use QBRs as a strategic forum to reinforce the full scope…