Outreach Support Worker

• Location: Caerphilly, Caerphilly, United Kingdom
• Salary: £23,970 per annum (Full Time) rising to £24,480 per annum after successfully completing the six-month probation period
• Contract Type: Permanent in line with funding - Agile – working where and when required, to do the job most effectively
• Hours & Working Pattern: 35 hours per week (Full Time)
• Schedule: Monday to Friday, with occasional evening and weekend work
• Flexible Start & Finish Times: 9.30am – 4.30pm, minimum 30 minutes unpaid break
• Mandatory On-call
  
  Hours:
  
  HwB days as part of a rota
• On-call Rota: Participate in the organisation’s Tier 2 emergency on-call rota (paid)
• Accountable to: Assistant Support Services Manager

To provide specialist, trauma-informed support to individuals who are homeless or at risk of homelessness because of experiencing domestic or sexual abuse, harm or violence.

• Deliver specialist, trauma-informed support to a caseload of adults and families.
• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, non-judgemental stance.
• Work collaboratively to provide home and work base (HWb) cover in line with the rota, ensuring individuals can access appointments.
• Receive referrals, conduct Initial Contact Assessments, identify suitable support options, complete risk assessments and develop risk management plans.
• Manage and maintain the outreach waiting list, ensuring timely updates, regular contact and effective triage.
• Work in partnership with individuals to identify support goals and outcomes, co-develop and regularly review needs assessments, risk assessments and support/safety plans.
• Provide clear advocacy, signposting and referral to internal and external services.
• Build and maintain respectful, collaborative relationships with external agencies and attend multidisciplinary meetings.
• Maintain factual, person-centred, accurate, timely and confidential records of all casework and service activity.
• Contribute to audits and reporting and support service evaluation and development.
• Encourage and support adults and children to have a voice within Cyfannol and the wider sector.

• Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives.
• Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
• Proactively promote equality of opportunity and challenge discriminatory practices.
• Represent Cyfannol Women’s Aid professionally at external meetings, public events, conferences and similar forums.
• Participate fully in team meetings, management supervision, clinical supervision and relevant training.
• Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
• Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives.
• Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation.

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.

Travel for business purposes is frequent. A current valid driving licence, access to a car and insurance covering business use are required.

Closing Date: 13th February 2026

Please download and read additional documents.