Customer Service Advisor

Customer Service Advisor – Link Financial Group

Join to apply for the Customer Service Advisor role at Link Financial Group
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This range is provided by Link Financial Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Link Financial is one of Europe’s leading servicers of consumer, SME and leasing credit, operating out of 10 European countries and employing more than 300 people in the UK. We are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders. We purchase consumer and business loans and are committed to providing a high‑quality service to all our clients and customers by helping them to pay off their loans.

The Customer Service Advisor role is one of the first points of contact for customers, authorised personnel and third parties and is responsible for answering a wide range of customer queries whilst providing the highest standard of customer services on all customer contacts. The role will ensure that Think Customer First principles are followed and ensure that a positive view of the Company is always presented, whilst adhering to external Client expectations and internal policies and procedures.

This role is crucial to the smooth running of the operations department, where the daily tasks and productivity will actively contribute to the overall team and business goals.

• You will be a part of our dedicated team; handling calls from customers, both inbound and outbound
• You will be supporting our customers to find appropriate solutions, by gaining an understanding for their current situation and circumstances
• You will be part of a team and will work hard to achieve your own and the department goals
• You will provide the best service to all the customers that you speak with, ensuring they are treated fairly, they are listened to, and every effort is made to reach the right solution for their circumstances
• Accurately update our systems following each individual customer interaction

• Excellent communication skills to be able to converse positively and clearly with customers and colleagues
• I.T. literate to be able to use multiple computer systems with ease and input data with accuracy
• Good numeracy skills to identify, set up, calculate the best payment plan for customers where required
• Ability to multitask to undertake a variety of tasks at any one time
• Time management to maximise your availability to speak to the customer and process additional tasks
• Ability to apply problem‑solving skills to provide the best solution for the customer and the business

Entry level

Full‑time

Other

Banking