Deputy Manager

Deputy Manager

YHA Snowdon Pen-y-Pass

Fixed, permanent contract

Full time, 42.5 hours per week

29,996 - £33,631 per annum (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth :

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year

Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including :

• Delivering an excellent customer experience to all hostel guests.
• Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
• Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
• Contributing to the team effort in the day‑to‑day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests.

To provide this service we are looking for candidates who have :

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Ability to manage varying pressures, include peaks in workload demands
• Can prioritise, able to deal with conflicting duties
• Experience of managing a team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office)
• Knowledge and understanding of the core purpose of YHA
• What YHA does and how we do it

They’re part of everything we do, and we look for people who bring them to life in their everyday work.

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal.

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title :
Deputy Manager